This is the privacy policy for Metaframe Technology Solutions, LLC (“Metaframe”), and our site,
metaframetech.com (“our site”).
As a technology service provider, we place the highest value on our users' personal data safety. We are
committed to keeping your data secure. This commitment exists throughout the lifecycle of your personal
data, from the deployment of any Metaframe service which uses personal data to the deletion of that
data. This policy also incorporates specific information privacy rights granted to individuals under the
California privacy law.
We think carefully about our use of personal data, and below you can find the details of what we do to
protect your privacy. This policy covers, among other topics:
- Information about your rights, the choices available to you, and our obligations in the UK, European
Union, in California, and elsewhere
- Transparency about how we collect and use your personal data, including when
and how it is shared
- Information on how we protect your personal data
- Information on how we will facilitate your rights and respond to your questions
Find out more about how we manage your personal data below:
About this privacy policy
This privacy policy explains how we collect, use, share, transfer and sell (for California residents
only) your personal data when you use the services provided on our sites and our apps or interact with
us. This privacy policy also explains your data privacy rights. This includes subscriptions, vouchers
and contributions.
Personal data is any information about you by which you can be identified or be identifiable.
This can include information such as:
- your name, email address, phone number, mobile number
- information about your device (such as the IP address, which is a numerical code to identify your
device that can provide information about the country, region or city where you are based)
- information relating to how you use and interact with our sites and services
When we refer to “personal data” in this policy, we are also referencing “personal information,” as it
is defined under California law, which you can read more about here (https://oag.ca.gov/privacy/ccpa).
Who we are and how to contact us
If you wish to contact us directly, please write to us at:
Metaframe Technology Solutions, LLC
99 Wall Street
#278
New York, NY 10005
United States of America
The types of personal data we collect about you
We collect your personal data when you visit our site. We will only collect your personal data in line
with applicable laws. We collect your personal data in various ways:
- directly from you, e.g. when you sign up for our services
- personal data we generate about you, e.g. personal data we use to authenticate you, or personal data
in the form of your IP address or your preferences
- personal data we collect from third parties, e.g. personal data that helps us to combat fraud or
which we collect, with your permission, when you interact with your social media accounts
More detail about these three categories of personal data are provided below.
Personal data we generate about you
When you use our sites or apps we may also use cookies or similar technology to collect extra data,
including:
- your IP address - a numerical code to identify your device, together with the country, region or
city where you are based
- your geolocation data - your IP address can be used to find information about the latitude,
longitude, altitude of your device, its direction of travel, your GPS data and data about connection
with local Wi-Fi equipment
- information on how you interact with our site
- your browsing history of the content you have visited on our sites, including how you were referred
to our sites via other websites
- details of your computer, mobile, TV, tablet or other devices, for example, the unique device ID,
unique vendor or advertising ID and browsers used to access our content. We will not collect special
categories of data from you - such as personal data concerning your race, political opinions,
religion, health or sexual orientation - unless you have chosen to provide that type of personal data
to us.
When you use our website
The Metaframe website uses personal data based on the content you have viewed. Information on bugs and
crashes is also sent to us when you use our apps. A list of the pages that you have recently viewed is
also cached in the local storage on your device. You can delete this history in the web browser setting
If you have mentioned Metaframe in posts on social media sites, then we may collect your social media
handles. For example, when you mention Metaframe in a tweet, we may collect your Twitter handle.
How we collect personal data
We collect personal data when you:
- sign up for marketing communications
- use mobile devices to access our content
- access and interact with our site
- through cookies and other similar technologies
- when you contact us via email, social media, our apps or similar technologies or when you mention us
on social media
How we use your personal data
We use personal data collected through our sites and apps only when we have a valid reason and the
legal grounds to do so. We determine the legal grounds based on the purposes for which we have collected
your personal data.
Legal grounds for using your personal data
The legal ground may be one of the following:
- Consent: Often we will use your personal data because we have asked for your
consent, which you can withdraw at any time. Examples of where we ask for your consent
include:
- to send marketing emails to you, when we have asked your permission. You can withdraw your
consent to receiving these emails at any time by clicking on the “unsubscribe” link at the bottom
of the email or through your email preferences in the “emails and marketing” tab, when signed into
your Metaframe account.
- to place non-essential cookies, or other similar technology. We provide more details of how we
use cookies in our cookie policy. In particular we use cookies to enable the display of
advertising through Google Ad Manager and to collect analytics on how our site is used, including
through Google Analytics. You can withdraw your consent to us placing these cookies at any time
through our Privacy settings link on our sites in the footer of every page.
- Performance of a contract with you (or in order to take steps prior to entering into a contract with
you): We will use your personal data if we need to in order to perform a contract with you.
- Compliance with law: In some cases, we may have a legal obligation to use or
keep your personal data.
- Our legitimate interests: We may process your personal data where it is
necessary for our legitimate interests in a way that might be expected as part of running the
Metaframe and in a way which does not materially impact your rights and freedoms. Examples of when we
rely on our legitimate interests to use your personal data include:
- when we analyse what content has been viewed on our site, so that we can
understand how they are used and improve our content.
- for internal administrative purposes related to our services - such as our accounting and
records.
- to inform you of any changes to our services, such as updates to our terms and conditions.
- to collect and log IP addresses to improve and manage our site and apps.
- enabling you to share our content with others using social media or email.
- contacting you directly via social media or email if you send us emails or engage with the
Metaframe on social media or contact us.
- when we respond to your inqueries.
- for security and fraud prevention, and to ensure that our sites and apps are safe and secure and
used in line with our terms of use.
- Where we rely on cookies to collect any personal data please see our cookie policy for more
information and how to manage your cookie choices through our Privacy settings link on our sites
in the footer of every page.
Children's personal data
We do not aim any of our products or services directly at children under the age of 13 and we do not
knowingly collect personal data about children under 13 in providing our services. We also note and
comply with the California law which prohibits sale of personal data of consumers between 13-16 years of
age unless their guardian has authorised the sale.
Metaframe will not sell any personal data regardless of user's location or residency.
Security of your personal data
We have implemented appropriate technical and organisational controls to protect your personal data
against unauthorised processing and against accidental loss, damage or destruction. We cannot guarantee
the security of any personal data sent to our site while still in transit and so you provide it at your
own risk.
When we share your personal data
With external organisations
We share your personal data with other organisations that are not directly linked to us under the
following circumstances:
Service providers - We may share your data with other organisations that provide services on our
behalf. We may do this to perform a contract we have entered into with you, where it is in our
legitimate interests or with your consent.
- internet and cloud hosting services providers, such as Amazon Web Services
(AWS)
- software service providers that assist us with our customer relationship
management
- communications services providers
- service providers that help us carry out analytics, facilitate audience creation and segmentation
- service providers that help provide us with insights and analytics that help us to improve our
products and services. For example, we use Google Analytics to understand how visitors engage with our
sites or apps
- Google ReCaptcha, which we use to protect our sites and apps from fraudulent
users
- data management companies, such as Formstack, that help us collect data via
online forms and surveys
When we share your personal data, as specified above, with any organisation which accesses your data in
the course of providing services on our behalf, they will be governed by strict contractual restrictions
to make sure that they protect your data and comply with applicable law. We may also independently audit
these service providers to make sure that they meet our standards.
California resident - Do not sell
These transfers to third parties may constitute “sale” of your personal information under California
law. A California resident can halt these sales at any time by pressing the “California resident - Do
not sell” link that is located in the footer of every page on our site. Third-parties do not sell
personal information that has been sold to them by the Metaframe unless you have first received explicit
notice and are provided an opportunity to exercise the right to opt out. You can read further about your
California rights here.
How long we keep your personal data
We keep your personal data for only as long as we need to. How long we need your personal data depends
on what we are using it for, as set out in this privacy policy. For example, we may need to use it to
answer your queries about a product or service and as a result may keep personal data while you are
still using our product or services. However, when you unsubscribe from marketing communications, we
will keep your email address to ensure that we do not send you any marketing in future.
How we may contact you
Marketing communications and newsletters
If we have your permission or you have not opted out, we may send you materials we think may interest
you, such as new Metaframe offers and updates. Depending on your marketing preferences, this may be by
email, phone, SMS or post.
You can decide not to receive these emails at any time and will be able to “unsubscribe” directly
“emails and marketing” when you are signed in to your Metaframe account.
Responding to your queries or complaints
If you have raised a query or a complaint with us, we may contact you to answer your query or to
resolve your complaint.
Special Note to California Users
If you elect to use the “California resident - Do not sell” button, we will not recontact you about
that choice for at least 12 months.
Cookies and similar technologies
When you visit our sites or when you use our apps, we may collect personal data from you automatically
using cookies or similar technologies.
This privacy policy includes our cookie policy, where you can find more information about our use of
cookies.
Your privacy and data protection rights with regard to the personal data that we hold about you. You
have a number of rights with regard to the personal data that we hold about you and you can contact us
with regard to the following rights in relation to your personal data:
- You have the right to receive a copy of the personal data we hold about you
- You have the right to correct the personal data we hold about you
- Where applicable, you may also have a right to receive a machine-readable copy of your personal data
- You also have the right to ask us to delete your personal data or restrict how it is used. There may
be exceptions to the right to erasure for specific legal reasons which, if applicable, we will set out
for you in response to your request
- Where applicable, you have the right to object to processing of your personal data for certain
purposes
- Where you have provided us with consent to use your personal data, you can
withdraw this at any time
- If you do not want us to use your personal data for marketing analysis, you can change your settings
in the “Emails and marketing” tab of your Metaframe account. If you would like to exercise any of your
rights specified above, please email privacy@metaframetech.com or write to the Data Protection Officer at
Metaframe News & Media Limited, Kings Place, 90 York Way, London N1 9GU. We will respond to requests
within one month.
- We may need verification of your identity to proceed with a request. If you provide us with proof of
identity containing information that does not match our records, we may request further proof of
identity from you.
Your California privacy rights
Under the California Consumer Privacy Act, California Civil Code Section 1798.100, if you are a
resident of California you may contact us with regard to the following rights in relation to your
personal data:
- Right of Access: You have a right to request access to the personal data we may hold on you for the
past twelve (12) months. You may submit up to two (2) requests per year of access to your personal
data.
- Right to Opt-In/Opt-Out of Sale of Personal Data: For individuals sixteen (16) years or older, you
have the right to opt-out of sale of personal data we may hold on you. You can exercise this right at
any time by pressing the “California resident - Do not sell” link in the footer of every page on our
site. For individuals between thirteen (13) to sixteen (16) years old, you have the right to opt-in to
the sale of personal data we may hold on you.
- Right to Deletion: You also have the right to ask us to delete personal data we may hold on you or
restrict how it is used. There may be exceptions to the right to deletion which, if applicable, we
will set out for you in response to your request.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your
California Consumer Privacy Act rights.
If you want to make any of these requests, please contact privacy@metaframetech.com. We will deal with
requests for access to your personal data within forty-five (45) days for California-specific requests.
To help us respond as you expect, please specify that you are making a request under the California
Consumer Privacy Act. We may need to request specific information from you to help us confirm your
identity. If you provide us with proof of identity containing information that does not match our
records, we may request further proof of identity from you.
For a complete description of our use of cookies and similar technologies globally, please see our
cookie policy.
To contact us regarding any issues with the privacy policy, please email
privacy@metaframetech.com.
Changes to this privacy policy
If we decide to change our privacy policy, the updated privacy policy will be posted on this page. If
the changes are significant, we may also choose to email all our registered users with the new details.
If required by law, we will get your permission or give you the opportunity to opt out of any new uses
of your data.
Changes to this privacy policy to date
October 5, 2022